Most Commonly Asked Questions

You can shop in confidence knowing all of our furniture products are covered by a 12 month warranty.

The warranty does not apply due to damages due to misuse, incorrect assembly, or lack of due care.

The current approximate times from dispatch to delivery are as follows: 

VIC: 3-9 business days

SA: 4-10 business days

NSW & ACT: 6-14 business days

QLD & TAS: 4-11 business days

NT & WA: 5-15 business days. 

Plus, live tracking & parcel insurance with every order!

Please note: Times given are estimations only based on the average time from dispatch to delivery. Your tracking ID will give you a more accurate ETA once dispatched.

Fast dispatch with tracking ID

Free delivery to most Australian metro & regional postcodes

Bedzy shipping protection

Australian customer support

12 month Australian warranty

Price match guarantee

Complete secure payments via Credit / Debit card or PayPal

Order confirmations and tracking ID's are sent automatically via email, so if you have not received your tracking ID, please double check your junk or spam email folder first before contacting Bar Stool Centre support.

Partial deliveries are very common at the moment with the extreme high demand being placed on all Australian courier companies. There is no cause for alarm if you receive a delivery that does not contain all of your items. 

With this in mind, we kindly ask that customers do not contact Bar Stool Centre support about partial deliveries until their estimated delivery window has been exceeded from the day of your dispatch notification: 

VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.

Reasons why you may receive a partial delivery: 

1. We have shipped your items with a single courier, but some items have fallen behind in transit.

2. We have shipped your items from different warehouses. 

3. We have shipped your items with multiple couriers due to the couriers package weight and size limitations for your postcode. 

Usually the remaining items will catch up within a few days. Please keep an eye on your assigned tracking numbers for a further update when out for delivery. 

If your estimated delivery window has been exceeded, please reach out to our customer support team: support@barstoolcentre.com.au and include your name, order number, and description / tracking information of what item is missing. 

We thank you for your continued support, patience and understanding during our busiest time of the year. 

Bar Stool Centre Information

Our 100% online presence allows us to deliver exceptional value directly to you, ensuring a seamless blend of style and affordability. Delve into our meticulously curated collection where you'll encounter quality craftsmanship and an unmatched range, all designed to cater to your unique preferences and budgetary needs. Experience the Bar Stool Centre difference, right at your fingertips.

• FREE DELIVERY - To Metro & Regional Areas
• Fast Dispatch With Tracking ID
• Shipping Protection Promise
• Australian Customer Support
• Australian Warranty
• Price Match Guarantee
• Afterpay & PayPal

Yes! We are 100% Australian owned and operated.

We operate under our Australian Business Number (ABN) 18 642 972 209

Our head office and main fulfilment warehouse is located in Melbourne, Victoria, Australia.

You can write to us at:

Bar Stool Centre,
Level 23, Collins Square Tower Five
727 Collins Street
Melbourne, VIC, 3008

(No Showroom)

support@barstoolcentre.com.au

MON - FRI 09:00 - 16:00 AEST

In the unfortunate and rare event that your order does not get delivered, or if your order is damaged on arrival, we will replace or refund your order. Guaranteed.

If your order has not been delivered, please contact us at support@barstoolcentre.com.au within 30 working days of dispatch and we will arrange your refund or replacement if the courier will not cover you.

If your order has been delivered, but is damaged on arrival then please send photo proof and a description of the damage to support@barstoolcentre.com.au ASAP.

If you claim a refund for an item damaged on arrival, please keep the original boxes as we may need to have the item sent back to us for inspection.

For everything else, we offer a 12 month warranty on all furniture for added peace of mind.

Delivery Information

We have partnered with Australia's top courier services to be able to offer FAST and FREE delivery, to 99% of postcodes in Australia. Tracked and insured for peace of mind. 

To check the delivery cost for your postcode, simply use the shipping calculator at the bottom of the product page, or on the cart dashboard.

Certain remote postcodes will be subject to a surcharge.

All orders are shipped the next business day from our warehouse in Melbourne, Victoria.
The current approximate times from dispatch to delivery are as follows:

VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.

Plus, live tracking & parcel insurance with every order!

Please note: Times given are estimations only based on the average time from dispatch to delivery. Your tracking ID will give you a more accurate ETA once dispatched.

Our system will email you the tracking information automatically once your order has been dispatched. Remember to check your junk folder!

Deliveries will be made to your front door. Deliveries to apartments and flats will be made to the ground floor entrance only. 

In order to offer free delivery to most Aussie postcodes, we use courier services for our deliveries and as such, they are unable to guarantee any deliveries on a chosen date.

The current approximate times from dispatch to delivery are as follows:

VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.

Plus, live tracking & parcel insurance with every order!

Please note: Times given are estimations only based on the average time from dispatch to delivery. Your tracking ID will give you a more accurate ETA once dispatched.

Other

Yes. All product costs have GST included.

Yes, we accept the No Interest Loan Scheme (NILS) for purchases under $2000.

To use NILS for your purchase, simply contact us with your product preferences. We will send you an itemised invoice, which you can then submit to your NILS provider for approval.

Once approved, we will process your order and get your selected product(s) ready for you. Feel free to reach out if you have any questions or need assistance with the process.

We make it our mission to offer the best value for money on bar stools in Australia. If you happen to find a cheaper advertised price, we will match it!

Plus, even if you have already placed your order, we honour our price match guarantee up to 24 hours after your order is placed! 

HOW DO I REQUEST A PRICE MATCH WITH BAR STOOL CENTRE? 

Simply present proof of the competitor’s advertised price by sending a link to support@barstoolcentre.com.au which includes their shipping cost for the identical product, and provide your postcode in the subject line. 

Proof can include a screenshot, or a web link. 

Our team will then verify the request by checking the competitors product is identical, available for immediate sale, and check shipping rates. Once verified, we will create a custom order for you. If you have already ordered, we will refund you the difference.

The price match is only valid prior to purchase, until 24 hours after your purchase.

ARE THERE ANY EXCLUSIONS?

Offers not available to the general public including but not limited to trade pricing, bulk purchases, special events, club or membership offers

Offers that include cash back

Clearance, factory seconds, ex display, or refurbished products

Products sold by third party sellers on a marketplace type platform, auction or classified listings

Product prices which greatly vary from the manufacturers RRP

Error fares or prices

Overseas suppliers

Absolutely! You will be notified via email throughout each stage of the ordering process from initial confirmation, to shipping notification and parcel tracking. 

Bar Stool Centre process and verify all orders usually by the next business day after placing your order, however we will only dispatch your items when the full payment has cleared.

(Please note: PayPal eCheque payments are not instant, as they function the same as paper bank cheques)

We usually ship out all items the following business day following cleared payment.

We will happily accept a change of mind return within 7 days after the item is delivered to you.

Products returned must be in as new condition, and be packaged back in the original packaging and must be unused, undamaged, and must not have been assembled. 

Customers will be responsible for the actual shipping costs associated with the initial delivery, and the return. Once our team have inspected the return, we will issue a store credit voucher to your email address. The store credit will be less the total postage costs associated with the order, and will remain valid for one year from the date of issue. 


Our warehouses do not have public access, so returns must be done so via courier. We will not accept returns delivered in person to our offices, or warehouses.

How to start the change of mind returns process

Please send an email to support@bbarstoolcentre.com.au with your full name, order number, and attach pictures and/or a video showing the condition of the product received and an explanation of why you would like to return product and if the item is eligible for return.

For any change of mind return, the product must be unused, undamaged, unassembled, in its original packaging and in an “As-New” condition. 

Please note: mattresses, pillows, & bedding products cannot be exchanged once opened due to health and safety concerns. 

Once a change of mind return has been accepted by the Bar Stool Centre Support Team, we will email you full instructions. 

All items that are returned to us due to incorrect or incomplete delivery information will be treated as a change of mind return including items returned to sender due to being unclaimed.

If you wish to cancel once the package has been accepted by the courier for delivery then we will be unable to assist as it will already be on its way to you.

Change of mind cancellations and refunds are subject only to approval by the Bar Stool Centre customer support team and are not definite until you hear back from us. As such, please do not return the product to us without our prior consultation. 

Bar Stool Centre Support

We aim to respond to all enquiries within 1 business day.