Bar Stool Centre deliveries are FREE to most metro and regional postcodes in Australia.
At Bar Stool Centre, we aim to make delivery simple, transparent and affordable.
Before you order, here’s what you can expect:
Free metro delivery: Available to most Aussie metro postcodes.
Free regional delivery: Available to selected regional postcodes depending on product, warehouse location and courier coverage.
Shipping protection included: Every order includes complimentary shipping protection from dispatch through to delivery.
Tracking provided: Every dispatched order includes tracking, so you can follow your order once it leaves the warehouse.
Australian-based stock: All Bar Stool Centre products are stored and shipped from within Australia. We do not ship customer orders from overseas.
Priority Processing available: Need your order handled faster? Optional Priority Processing can fast-track eligible orders through our internal processing and warehouse release queue.
Thank you for choosing Bar Stool Centre. We appreciate your business and want to ensure you have a smooth shopping experience. Below, you will find our Shipping Policy outlining our terms and conditions.
1. Order Confirmation
Upon placing an order, two emails will be sent to your registered email address. The first email is an order confirmation email, the second will be your tax invoice receipt. Please retain this receipt as your proof of purchase. If you do not receive these emails, please check your spam/junk folder.
2. Shipment Processing Time
Orders are processed in the order they are received, with dispatch timeframes varying depending on product availability, warehouse capacity and supplier handling times.
Due to ongoing clearance activity, seasonal demand, and courier availability, dispatch times on selected items may currently be longer than usual. While many orders are processed sooner, some orders may require additional processing time during peak periods.
Our team is working closely with our warehouse and delivery partners to ensure all orders are dispatched as quickly and efficiently as possible.
Customers who require significantly faster handling may choose our optional Priority Processing service, which fast-tracks eligible orders through the dispatch queue. This option can be selected at checkout or added after placing your order.
Please allow up to 30 business days for processing and dispatch during peak periods on selected items.
We truly appreciate your patience, understanding and support.
3. Priority Processing
Need your order handled urgently?
Bar Stool Centre's optional Priority Processing service is designed for customers who want their order actioned faster by our dedicated priority team.
When selected, your order is fast-tracked through our internal processing, payment verification and warehouse release queue, helping eligible orders move towards dispatch significantly faster than standard processing orders.
Priority Processing is ideal for urgent orders, time-sensitive purchases or customers who simply want their order prioritised during busy sale periods.
Most eligible Priority Processing orders are processed within 1-3 business days, depending on current demand, stock availability, warehouse capacity and supplier handling times.
Please note that Priority Processing speeds up internal order handling and dispatch preparation only. Courier transit times still apply once your order has been dispatched, and Priority Processing does not guarantee same-day dispatch, next-day delivery or guaranteed stock availability.
If your order is not urgent, our Free Standard Metro Delivery service remains available with no minimum spend.
4. Shipment Locations - Australia Only
4.1. Domestic Only: We currently ship within Australia and do not offer international shipping.
4.2. Shipping Restrictions: We are unable to deliver to post offices, parcel lockers or PO Boxes.
5. Shipment Rates and Delivery Estimates
We aim to deliver your order promptly; however, delivery times are estimates starting from the shipment date, not the order date, and may vary due to unforeseen circumstances. Please see the approximate delivery times for standard shipping to different regions:
Please note that these times are estimates and not guarantees. Your tracking ID will provide an accurate ETA once your order is dispatched. Standard Shipping is free for most metro and regional postcodes, but some areas may incur a delivery surcharge. You can check free shipping eligibility on the product pages and the cart page.
(b) Additional Shipping Notes:
(i) Business days are Monday to Friday, excluding holidays.
(ii) Orders are not usually shipped or delivered on weekends or holidays.
(iii) Delivery times can vary due to carrier practices, delivery location, method, and items ordered.
(iv) Some orders may be delivered in multiple shipments, and with different carriers.
(v) When calculating the Estimated Delivery Date, we consider transit time and shipping costs based on the order's weight and chosen delivery method.
(vi) During peak seasons and unforeseen events, shipping may experience occasional delays. We appreciate your patience during such times.
(vii) Bar Stool Centre is not responsible for incorrect shipping addresses provided by customers.
(viii) Any delivery delay must be reported within 30 working days from the dispatch date, and our courier partner will investigate, which may take up to 3 working days.
(ix) If you reside in an apartment, please note that delivery will be made to the ground floor only, as our drivers are not insured to enter the building.
(x) For customers living in properties with unusual access, such as limited entryways or challenging terrain, delivery will be made to the base of the property, which may include areas like a carport, driveway, or garage. This ensures the safety of our drivers and the efficient completion of your delivery.
6. Authority To Leave
If you are not home at the time of delivery, please be aware that all standard deliveries are processed under Authority to Leave (ATL). This means that, if the driver considers it safe, your order will be left in a secure location (such as your doorstep or entrance) without requiring a signature. However, the final decision is at the driver's discretion.
Please note that couriers do not make phone calls before delivery, and this service does not guarantee a signature or prior notification. We recommend monitoring your tracking updates for the most up-to-date delivery information.
If you prefer not to authorise ATL, please specify your request in the Order Notes section during checkout, and we will do our best to accommodate your preference.
Thank you for your understanding!
7. Tracking Options
Once your order is confirmed and dispatched, you will receive a tracking ID and tracking link via email. Each parcel will feature a unique QR code or barcode label that is typically scanned at various stages of its journey. This allows you to track the location of your item during the delivery process. However, please be aware that there are occasions when couriers may not perform timely scans, and the website may not always display live data. Your patience and understanding during such instances are greatly appreciated.
8. Cancellations
If you need to cancel an order, please email support@barstoolcentre.com.au as soon as possible with the subject line: "URGENT CANCELLATION Order #BSC........." Please include your order number with your full name and our team will do their best to put a stop to the dispatch. If the package is already with the courier, please contact support to arrange a change of mind return.
9. Change of Shipping Address
Email support@barstoolcentre.com.au as soon as possible with the subject line: "URGENT CHANGE OF ADDRESS Order #BSC........." Please include your order number with the updated address. Please note, address changes after dispatch cannot be accommodated.
10. Damages
If there is packaging damage upon delivery, please contact us immediately at support@barstoolcentre.com.au making sure to include photos or videos.
11. Missing or Lost Package
In our experience, we've often found that the package is typically within the building or with a neighbour. Bar Stool Centre kindly requests that customers thoroughly check common courier hiding spots and surroundings. Please take a moment to inspect your immediate vicinity, and if you locate your order, do let us know.
In the event that you haven't been able to locate your order, please don't hesitate to reach out to us at support@barstoolcentre.com.au to report any missing or lost packages. Furthermore, if you encounter any delivery delays, we request that you report them to us within 30 working days from the date of dispatch. Our courier partner will conduct an investigation into any such delays, a process that may take up to 3 working days. Your cooperation and timely communication are greatly appreciated.
12. Bar Stool Centre Shipping Protection Promise
Shop with absolute confidence at Bar Stool Centre. We stand behind our commitment to ensure your satisfaction. We offer a guarantee of either a replacement or a refund for undelivered orders or items that arrive damaged.
If, unfortunately, your order does arrive damaged, kindly provide us with photo or video evidence, along with detailed descriptions, by sending an email to support@barstoolcentre.com.au. This will help us expedite the resolution process.
For orders that are lost in transit, our investigation process can only commence 30 days from the date of dispatch. However, when our courier partners confirm a parcel as lost, you have the option to choose between an immediate refund or the dispatch of a replacement, allowing you to avoid the hassle of dealing directly with couriers and the associated claims process. Your convenience and satisfaction are our top priorities.
13. Undeliverable Packages
If your parcel is returned to us, we will contact you via email. Re-delivery may incur an additional cost.
14. Unsuccessful Delivery Attempt
If you have opted to not allow "Authority to Leave" or if the courier determines that there is no secure location for parcel placement, and no one is available to receive the delivery, the following procedures will apply:
Australia Post Deliveries: If your order is being delivered by Australia Post and there is no one present at your address, a notification will be placed in your mailbox. This notification will provide instructions for you to collect your parcel from your local Post Office.
Deliveries by Other Carriers: For deliveries made by carriers other than Australia Post, please check your mailbox for a missed delivery slip. This slip will include instructions on how to arrange for a re-delivery at a convenient time. Please be aware that a re-delivery fee may apply if you are not available during the scheduled delivery time.
These procedures are in place to ensure the safe and secure delivery of your order, and we appreciate your understanding and cooperation in adhering to them.
15. Rejected By Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost may occur if the parcel has to be resent.
16. Remote Postcode Surcharge
The postcodes listed in the table below fall into the category of remote, far regional areas or island postcodes. For certain larger or heavier products, an additional delivery surcharge may be applicable. Please be aware that, in certain cases, the delivery of some products to the postcodes mentioned below may not be possible. In such instances, orders destined for these postcodes will be canceled and refunded, unless a courier exemption can be arranged with an associated surcharge. Your understanding is greatly appreciated.
| State | Remote / Far Regional Postcodes |
|---|---|
| New South Wales | 2361, 2406 to 2409, 2627 to 2633, 2795, 2800, 2836, 2880, 2890 to 2899 |
| Northern Territory | 0800 to 0804, 0810 to 0815, 0820 to 0822, 0828 to 0829, 0830 to 0832, 0834 to 0839, 0840 to 0841, 0845 to 0847, 0850 to 0854, 0860 to 0862, 0870 to 0875, 0877 to 0879, 0880 to 0882, 0885 to 0886, 0906 to 0909 |
| Queensland | 4025, 4183 to 4184, 4271 to 4272, 4275, 4287, 4384 to 4390, 4406 to 4408, 4410 to 4428, 4454 to 4455, 4461 to 4462, 4465 to 4468, 4470 to 4498, 4507, 4570, 4581, 4612 to 4613, 4650, 4674, 4702, 4707, 4709, 4714 to 4719, 4721, 4727, 4730 to 4733, 4735 to 4737, 4741, 4743 to 4746, 4756 to 4757, 4803 to 4804, 4816, 4819, 4820 to 4825, 4828 to 4829, 4830, 4849 |
| South Australia | 5220 to 5223, 5301 to 5304, 5306 to 5311, 5401, 5410, 5440, 5690, 5733 |
| Tasmania | 7151, 7255 to 7257 |
| Victoria | 3697 to 3699, 3701, 3705, 3707 to 3709, 3740 to 3741, 3893, 3895 to 3896, 3898, 3900 |
| Western Australia | 6161, 6215, 6218 to 6220, 6221, 6223 to 6244, 6251 to 6258, 6260 to 6262, 6271, 6275, 6280 to 6282, 6284 to 6286, 6288, 6290, 6430 |
17. Questions
If you have questions about your order's delivery and shipment, visit our FAQ page at https://www.barstoolcentre.com.au/pages/faq or contact us at support@barstoolcentre.com.au.
