Bar Stool Centre
Last updated: 13 August 2026
At Bar Stool Centre, we aim to make furniture delivery simple, transparent and affordable.
Our products are stored and dispatched from within Australia through our Australian warehouse and supplier network, and free standard delivery is available to most eligible metro and selected regional Australian postcodes.
Before ordering, here are the key things to know:
Free metro delivery: Available to most eligible Australian metro postcodes.
Free regional delivery: Available to selected regional postcodes depending on the product, warehouse location and courier coverage.
Current delivery timeframe: Please allow approximately 2 to 10 weeks from the date you place your order for processing and delivery.
Shipping Protection Promise: Every order is covered by our complimentary Bar Stool Centre Shipping Protection Promise for qualifying loss in transit or delivery damage.
Tracking provided: Every dispatched order includes tracking details so you can follow its progress once it has been booked for delivery.
Australian-based stock: Bar Stool Centre products are stored and dispatched from within Australia. We do not fulfil customer orders from overseas.
Priority Processing available: Need your order handled faster? Our optional Priority Processing service fast-tracks eligible orders through our internal processing and warehouse-release queue.
Delivery times vary depending on the product, warehouse, delivery location, supplier processing requirements and courier network.
While many orders may arrive sooner, customers should currently plan for an overall delivery timeframe of approximately 2 to 10 weeks from the date of ordering.
During periods of high demand, processing and dispatch alone can take up to 30 business days on selected standard orders. This processing period forms part of the overall delivery timeframe rather than being added after it.
If we become aware that your order is likely to be materially delayed beyond the timeframe provided to you, we will endeavour to update you and provide the options reasonably available in the circumstances.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
After placing your order, you will ordinarily receive two emails at the email address provided during checkout:
an order confirmation; and
your tax invoice or payment receipt.
Please retain your tax invoice or receipt as proof of purchase.
If you do not receive these emails, please check your spam or junk folder and confirm that the email address entered during checkout was correct.
An order confirmation confirms that Bar Stool Centre has received your order. It does not mean that your order has already been dispatched or collected by a courier.
Orders generally progress through the following stages:
Order confirmed → payment and order verification → warehouse allocation → processing and packing → courier booking → tracking issued → courier transit → delivery
Processing times vary depending on:
order volume;
product availability;
warehouse capacity;
supplier handling requirements;
payment verification;
product size and weight;
delivery destination; and
courier availability.
During periods of high demand, selected standard orders may require up to 30 business days for processing and dispatch.
Our team works closely with our Australian warehouse, supplier and delivery partners to progress orders as efficiently as possible.
If you require faster handling, eligible orders may add our optional Priority Processing service.
Bar Stool Centre's optional Priority Processing service is designed for customers who want their eligible order prioritised ahead of standard-processing orders.
When Priority Processing is purchased, your eligible order is fast-tracked through our internal:
order-processing queue;
payment-verification process;
warehouse allocation; and
warehouse-release process.
This helps eligible Priority Processing orders move towards dispatch significantly faster than standard orders during busy periods.
Most eligible Priority Processing orders are processed within 1 to 7 business days, depending on:
current demand;
stock availability;
warehouse capacity;
supplier handling requirements;
payment verification; and
other circumstances affecting the order.
The 1 to 7 business day estimate relates to processing and dispatch preparation.
It is not a delivery guarantee.
Courier transit times continue to apply after your order has been dispatched.
Priority Processing does not guarantee:
same-day dispatch;
next-day dispatch;
delivery within 1 to 7 business days;
a specific delivery date;
immediate courier scans; or
stock availability where stock circumstances change unexpectedly.
If your order is not urgent, our free Standard Delivery service remains available to eligible locations with no minimum spend unless otherwise stated.
Priority Processing is an additional paid service and operates alongside, rather than instead of, any rights or remedies available under the Australian Consumer Law.
Any specific promise we make about Priority Processing must be honoured in accordance with applicable law.
Bar Stool Centre currently delivers within Australia.
We do not offer international delivery.
Bar Stool Centre products are stored and dispatched from within Australia.
Products may be processed through different Australian warehouses or supplier distribution facilities depending on stock location.
Where an order contains multiple products or cartons:
different cartons may leave at different times;
separate tracking numbers may be issued;
different couriers may be used; and
parcels may arrive on different days.
Receiving one parcel does not necessarily mean that your complete order has been delivered.
Due to the size and freight requirements of our products, we are unable to deliver orders to:
PO Boxes;
Post Offices; or
parcel lockers.
Please provide a physical street address capable of safely receiving your order.
Customers should currently allow approximately:
for the complete processing and delivery journey.
This includes:
payment and order verification;
warehouse or supplier processing;
stock allocation;
picking and packing;
courier booking and dispatch; and
courier transit to your delivery address.
The exact timeframe depends on your product, warehouse, destination and courier.
During periods of high demand, processing on selected standard orders may take up to 30 business days.
This processing period forms part of the overall estimated delivery timeframe.
Unusual circumstances such as severe weather, natural disasters, road closures, freight-network disruption or inaccessible delivery locations may cause further delays.
If we become aware that an order is likely to be materially delayed beyond the timeframe provided to you, we will endeavour to provide updated information and the options reasonably available in the circumstances.
Businesses that know they may not be able to supply goods within the stated or a reasonable timeframe need to provide accurate information about likely delivery timing and available solutions.
Once your order has been dispatched, the following approximate courier transit times generally apply:
Victoria (VIC): 1 to 5 business days
South Australia (SA): 3 to 8 business days
New South Wales (NSW): 3 to 10 business days
Australian Capital Territory (ACT): 4 to 11 business days
Queensland (QLD): 4 to 11 business days
Tasmania (TAS): 4 to 12 business days
Western Australia (WA): 5 to 14 business days
Northern Territory (NT): 5 to 15 business days
These estimates commence after dispatch and do not include warehouse or processing time.
The overall 2 to 10 week estimate begins from your order date.
Courier transit times are estimates rather than guaranteed delivery dates.
Once your shipment enters the courier network, tracking may provide a more specific estimated delivery date.
Delivery timing can be affected by:
product availability;
warehouse capacity;
supplier processing;
courier capacity;
delivery destination;
remote or regional freight routes;
item size or weight;
peak sale periods;
public holidays;
severe weather;
flooding;
bushfires;
road closures;
natural disasters;
freight-network disruption;
incomplete or incorrect delivery information;
unsafe or restricted property access; and
other circumstances outside our reasonable control.
Bar Stool Centre will endeavour to provide accurate delivery information based on the information reasonably available to us.
Shipping options and delivery-time representations must be accurate and not create a false or misleading impression.
For this policy, business days are Monday to Friday excluding applicable public holidays.
Please note:
Orders are not ordinarily processed, shipped or delivered on weekends or public holidays.
Delivery times vary according to destination, courier, delivery method and products ordered.
Some orders may arrive in multiple shipments.
Different couriers may be used for different parts of the same order.
Tracking events may not always appear immediately.
Courier delivery estimates may change after dispatch.
Peak periods and unexpected freight disruptions may affect delivery.
Customers are responsible for providing complete and accurate delivery and contact information at checkout.
Where an incorrect address supplied by the customer results in redirection, failed delivery, return-to-sender or re-delivery charges, reasonable additional courier costs may apply.
Those charges do not apply where the delivery problem was caused by an error attributable to Bar Stool Centre, our supplier or the courier.
Furniture and bulky-goods deliveries to apartments, units and multi-storey buildings are generally ground-floor delivery only.
Unless the courier has expressly agreed to another delivery service, your order will ordinarily be delivered to the closest safe and accessible point at ground level, such as:
the building entrance;
lobby entrance;
reception;
loading area;
ground-floor garage;
carpark access point; or
another safe ground-level location determined by the courier.
Standard delivery does not include carrying furniture:
upstairs;
through stairwells;
into lifts;
into individual apartments or units;
through the customer's residence; or
to a particular room.
Courier drivers may be unable or not authorised to enter buildings or private residences or carry bulky furniture upstairs.
Customers living above ground level should make suitable arrangements to move their products from the ground-floor delivery point into their property.
Customers should ensure that their property can be safely accessed by an appropriate delivery vehicle.
Where a property has difficult, restricted or unsafe access, the courier may deliver the order to the closest safe and reasonably accessible drop-off point.
This may apply to properties involving:
steep hills or driveways;
narrow roads;
narrow gates;
difficult or uneven terrain;
unsuitable or unsealed roads;
low-hanging trees or structures;
restricted truck access;
weight-restricted roads or bridges;
unsafe turning areas;
rural access roads;
locked gates;
low clearances; or
other conditions that make access to the nominated delivery point unsafe or impractical.
The closest safe delivery point may include:
the base of a driveway or hill;
the property entrance;
front gate;
carport;
accessible garage;
driveway entrance; or
another location the driver reasonably considers safe and accessible.
The courier driver has final responsibility for determining whether their vehicle can safely access a particular location.
If you know that your property has unusual access requirements, please contact us before ordering so we can assist with assessing available delivery options.
Free standard delivery is available to most eligible Australian metro postcodes.
Free standard delivery is also available to selected regional postcodes depending on:
the product;
product dimensions;
product weight;
dispatch warehouse;
courier coverage; and
destination.
Remote, far-regional and island postcodes listed in Section 24 are not covered by our standard free-shipping service or standard courier network.
Different freight arrangements and additional charges may apply.
Please review Section 24 before ordering if your postcode is listed.
Most standard Bar Stool Centre deliveries are arranged under Authority to Leave (ATL).
If nobody is home when the courier arrives, the driver may leave the parcel in a location they reasonably consider safe.
This may include:
a front entrance;
porch;
doorway;
carport;
garage area; or
another protected location at the property.
The final decision about whether a location is suitable and safe remains with the courier driver.
Couriers generally do not guarantee:
a telephone call before delivery;
a particular delivery time;
a delivery appointment; or
a signature for standard ATL deliveries.
We recommend regularly monitoring your tracking information.
If you do not want Authority to Leave, please make the request in the Order Notes section during checkout or contact Bar Stool Centre as soon as possible.
We will do our best to pass your request to the courier, although carrier-specific conditions may apply.
If no safe place is available and nobody can receive the order, a re-delivery, depot collection or return-to-sender process may apply.
Once your order has been prepared and booked for dispatch, tracking information will be sent to the email address associated with your order.
Depending on the carrier, this may include:
a tracking number;
tracking link;
barcode or QR code;
estimated delivery information; and
parcel scans during transit.
Each parcel may have separate tracking information.
Tracking data is provided by the courier and may not always display in real time.
There can occasionally be a delay between:
a tracking number being generated;
collection by the courier;
the courier's first physical scan; and
the tracking website displaying the event.
A delay in a tracking scan does not necessarily mean the parcel is not progressing through the delivery network.
If your delivery appears delayed, please review:
the overall 2 to 10 week estimated timeframe;
your dispatch date;
the applicable state-based courier transit estimate; and
the latest tracking information.
You are welcome to contact Bar Stool Centre for an order update.
A formal courier investigation may not be available until a parcel has exceeded the courier's expected transit timeframe.
If a dispatched parcel appears materially delayed, please contact us as soon as reasonably possible.
For courier-investigation purposes, we recommend reporting a concern within 30 working days of dispatch or the expected delivery date where possible.
This timeframe helps us obtain records and assistance from the courier.
It is not a time limit on any rights or remedies available to you under the Australian Consumer Law. Retailers should not impose arbitrary time limits that suggest customers lose statutory remedies for consumer guarantee failures.
Courier investigations may require several business days while the carrier checks:
scanning information;
depot records;
delivery routes; and
driver information.
If you need to cancel an order, please contact us as quickly as possible.
Email: support@barstoolcentre.com.au
Suggested subject:
URGENT CANCELLATION Order #BSC......
Please provide:
your full name;
order number; and
confirmation that you wish to cancel.
If the order has not progressed beyond the point where dispatch can reasonably be stopped, we will attempt to cancel it.
Orders can move quickly between warehouse allocation, processing and dispatch, so cancellation cannot always be guaranteed after fulfilment has commenced.
If the order has already been dispatched, you may need to receive it and arrange a change-of-mind return in accordance with our Returns & Refunds Policy.
Nothing in this section limits any cancellation, refund or other remedy available under the Australian Consumer Law.
Please contact Bar Stool Centre as soon as possible if you need to change your shipping address.
Email: support@barstoolcentre.com.au
Suggested subject:
URGENT CHANGE OF ADDRESS Order #BSC......
Please include:
your order number;
full name;
original address; and
requested new address.
We will attempt to update the address if your order has not already been dispatched or locked into the courier network.
Address changes generally cannot be accommodated after dispatch.
Where a courier agrees to redirect an already-booked shipment, additional courier charges may apply.
Please carefully check your delivery details before completing checkout.
Furniture packaging is designed to absorb movement and impacts during freight. Damage to an external carton does not necessarily mean that the product itself has been damaged.
If your product has arrived damaged, please contact us as soon as reasonably possible.
Email: support@barstoolcentre.com.au
Please provide, where available:
your order number;
a description of the issue;
photographs of the packaging;
photographs of the affected area;
photographs showing the complete product; and
video where useful.
Prompt photographs and information help us investigate the issue with the supplier or courier and can assist us in reaching a quicker resolution.
Where reasonably possible, please retain the packaging until the matter has been assessed.
Nothing in this section limits your Australian Consumer Law rights.
If tracking shows your parcel as delivered but you cannot locate it, please first check:
front and rear entrances;
porch areas;
side access;
garage or carport;
behind gates;
other safe areas around the property;
apartment reception;
parcel rooms;
household members; and
immediate neighbours where appropriate.
If you still cannot locate your order, please contact us.
Email: support@barstoolcentre.com.au
We will review the available tracking information and, where appropriate, request a courier investigation.
If a parcel is confirmed as lost in transit, we will provide a resolution in accordance with the Bar Stool Centre Shipping Protection Promise and any rights available under the Australian Consumer Law.
Every Bar Stool Centre order includes our complimentary Shipping Protection Promise, designed to give customers additional peace of mind while their purchase is travelling through the freight network.
This is an additional Bar Stool Centre benefit and does not replace, restrict or reduce any rights or remedies available under the Australian Consumer Law.
Our Shipping Protection Promise applies to qualifying:
orders lost in transit; and
products damaged during delivery.
If your product arrives damaged, please contact us as soon as reasonably possible and provide:
photographs or video;
a description of the damage; and
your order details.
This information allows us to assess the issue and communicate with the courier or supplier where required.
Depending on the circumstances and applicable rights, the resolution may include:
replacement parts;
replacement product;
refund; or
another appropriate remedy.
Any statutory remedy required under the Australian Consumer Law is not restricted by this Shipping Protection Promise.
If your order has exceeded the applicable expected courier transit timeframe and tracking no longer indicates normal progress, please contact us so we can investigate.
We may ask the courier to check:
tracking records;
local depots;
delivery routes;
driver information; and
other freight-network records.
A courier investigation can generally only be commenced once there are reasonable grounds to consider a shipment overdue or potentially lost.
If the courier locates the parcel, we will work with them to progress delivery.
If the carrier confirms that your parcel is lost in transit, you may choose between a replacement or refund, subject to applicable law and the circumstances of the order.
You do not need to personally manage the courier's freight-claim process. Bar Stool Centre will communicate with the relevant carrier regarding the investigation.
We recommend contacting us promptly when your order becomes overdue so that courier records remain available.
Any administrative or courier reporting timeframe does not remove your consumer guarantee rights.
The Shipping Protection Promise is an additional customer benefit.
It does not:
limit statutory consumer rights;
prevent a customer from seeking a remedy otherwise available under law;
make the courier solely responsible for resolving your consumer claim; or
impose an absolute time limit on a valid Australian Consumer Law claim.
Consumer guarantees cannot be removed or restricted by retailer policies or voluntary warranties.
Our Shipping & Delivery Policy, Priority Processing service and Shipping Protection Promise operate alongside your rights under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify a consumer guarantee, right or remedy where doing so would be unlawful.
Consumer guarantees apply automatically and cannot be taken away by retailer terms or policies.
Where Bar Stool Centre cannot supply an order on time or within a reasonable timeframe, the appropriate solution will depend on the circumstances and applicable law.
This may include:
an updated delivery arrangement;
cancellation;
replacement;
refund; or
another solution required or agreed under applicable law.
The ACCC states that where a business cannot supply a paid product on time or within a reasonable time, it must provide a solution.
Priority Processing and the Bar Stool Centre Shipping Protection Promise are additional benefits and do not replace your statutory rights.
If a courier cannot complete delivery and the parcel is returned to the warehouse or supplier, we will contact you where reasonably possible.
A parcel may be returned because of:
an incorrect or incomplete address;
repeated failed delivery attempts;
refusal of delivery;
failure to collect from a depot or Post Office;
unsafe or inaccessible delivery conditions; or
another delivery issue.
Where the failed delivery results from information or circumstances attributable to the customer, reasonable re-delivery, redirection or return-to-sender charges imposed by the courier may apply.
These charges do not apply where the unsuccessful delivery was caused by an error attributable to Bar Stool Centre, our supplier or the courier.
If:
Authority to Leave is unavailable;
you requested that the parcel not be left;
the courier does not consider the location safe; or
a signature is required,
and nobody is available to receive the order, the relevant courier's failed-delivery procedure will apply.
Australia Post may redirect the parcel to a local Post Office or collection point.
Instructions may be provided through:
tracking;
email;
SMS;
a delivery card; or
the Australia Post system.
Other freight providers may:
leave a missed-delivery card;
provide online re-delivery instructions;
hold the parcel at a depot;
contact you electronically; or
return the parcel to the sender.
A reasonable re-delivery charge may apply where imposed by the courier and the failed delivery was not caused by Bar Stool Centre or the carrier.
If your purchase is being delivered to another person, including as a gift, please make sure they know to expect the delivery.
If a legitimate delivery is refused and the parcel must be returned or re-delivered, reasonable courier charges may apply.
This does not affect your rights where goods delivered are incorrect, damaged, faulty or otherwise do not comply with applicable consumer guarantees.
The postcodes listed in this section are considered remote, far-regional, island or specialist-freight locations for Bar Stool Centre delivery purposes.
Our usual standard courier network may also be unable to service some of these locations, particularly for larger or heavier furniture.
Because freight charges can depend on the individual:
product;
dimensions;
weight;
dispatch warehouse;
delivery postcode; and
specialist courier available,
our website or checkout may not always calculate the correct freight rate for these postcodes at the time an order is placed.
We clearly disclose that these areas may require additional freight because businesses must make consumers aware of fees that may apply before they decide to purchase, particularly where an exact fee cannot yet be quantified.
You are still welcome to place an order.
After receiving your order, our team will review the available delivery services and freight options.
If additional freight is required, we will contact you before dispatch and provide the available delivery option or options and any additional freight cost.
You can then choose to:
accept the available delivery option and additional freight charge;
ask whether another delivery arrangement is available; or
decline the additional freight charge and cancel the affected order for a full refund.
We will not apply an additional remote-area freight charge without your agreement.
If no suitable courier service is available for your product and postcode, we will contact you.
Where delivery cannot reasonably be arranged, the affected order can be cancelled and refunded.
An order placed for one of these postcodes is therefore subject to confirmation of freight service availability before dispatch.
A postcode appearing on this list does not mean that every product will attract the same freight charge. The actual freight requirement depends on the product and available delivery service.
| State | Remote / Far-Regional / Specialist Freight Postcodes |
|---|---|
| New South Wales | 2361, 2406 to 2409, 2627 to 2633, 2795, 2800, 2836, 2880, 2890 to 2899 |
| Northern Territory | 0800 to 0804, 0810 to 0815, 0820 to 0822, 0828 to 0829, 0830 to 0832, 0834 to 0839, 0840 to 0841, 0845 to 0847, 0850 to 0854, 0860 to 0862, 0870 to 0875, 0877 to 0879, 0880 to 0882, 0885 to 0886, 0906 to 0909 |
| Queensland | 4025, 4183 to 4184, 4271 to 4272, 4275, 4287, 4384 to 4390, 4406 to 4408, 4410 to 4428, 4454 to 4455, 4461 to 4462, 4465 to 4468, 4470 to 4498, 4507, 4570, 4581, 4612 to 4613, 4650, 4674, 4702, 4707, 4709, 4714 to 4719, 4721, 4727, 4730 to 4733, 4735 to 4737, 4741, 4743 to 4746, 4756 to 4757, 4802 to 4804, 4816, 4819, 4820 to 4825, 4828 to 4829, 4830, 4849, 4874 to 4876, 4890 to 4892 |
| South Australia | 5220 to 5223, 5301 to 5304, 5306 to 5311, 5401, 5410, 5440, 5690, 5733 |
| Tasmania | 7151, 7255 to 7257 |
| Victoria | 3697 to 3699, 3701, 3705, 3707 to 3709, 3740 to 3741, 3893, 3895 to 3896, 3898, 3900 |
| Western Australia | 6161, 6215, 6218 to 6220, 6221, 6223 to 6244, 6251 to 6258, 6260 to 6262, 6271, 6275, 6280 to 6282, 6284 to 6286, 6288, 6290, 6537, 6642, 6646, 6701, 6705, 6707, 6710 to 6714, 6716, 6718, 6720 to 6722, 6725 to 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753 to 6754, 6758, 6760, 6762, 6765, 6770, 6798 to 6799 |
Delivery information may also be displayed:
on product pages;
in the shopping cart;
at checkout;
in advertisements;
in order communications; or
by our customer service team.
Where a particular product has a clearly disclosed product-specific delivery timeframe that differs from this general policy, the product-specific information should be read together with this policy.
Bar Stool Centre aims to keep shipping, availability and freight information accurate and current.
Where a remote or specialist freight charge becomes known after an order has been placed, no additional freight charge will be applied without the customer's agreement.
Our team is here to help if you need assistance with an order, tracking or delivery.
When contacting us about an existing order, please include your:
full name;
Bar Stool Centre order number; and
delivery postcode
so our team can locate your order as quickly as possible.
Thank you for choosing Bar Stool Centre. We genuinely appreciate your business and will continue working with our Australian warehouse and delivery partners to get your order safely to you.
